Regional Manager – Midwest – Chicago, Illinois


The ALTO US Operations Team is looking for an experienced Regional Manager to be responsible for managing the Customer Success Specialist Team while also managing the relationship success of an assigned set of clients who are supported by the ALTO Alliance program, which is an innovative new approach to impacting the community problem of retail theft. This role will deliver highly visible business impact to our internal Directors of Operations, IT Analytics and Research Department, and included but not limited to areas such as Finance, Human Resources, and other areas as ALTO US grows. This is a role where you can both excel and grow in your role, support, and lead others within your department, and on-goingly, be a contributor to the ALTO organization for its’ future success in all Markets ALTO serves.

Overview of Roles & Responsibilities

  • Assist the Director of Operations in client development, relationship-building, and development and training of CSS’s while also leading through consensus building.
  • Supports the implementation and ongoing successful execution of ALTO Alliance program through strategic client office and Store visits and monitoring and analyzing data and reporting, while meeting required metrics.
  • Work collaboratively with ALTO colleagues (Legal and Technology) to plan, develop and deploy projects that respond to the evolving needs of our clients while evaluating client needs and assist in the development of new and innovative ALTO products and strategies to meet those needs.
  • Partner with the Legal team in the relationship building and ongoing interactions with local law enforcement agencies, prosecutors, and community leaders/affiliates that belong to the ALTO Alliance program.

Minimum Position Requirements

  • Bachelor’s degree, and/or a minimum of one year of Retail and/or Asset Protection/Loss Prevention experience is required.
  • Experience leading and managing both people and/or projects a plus.
  • Leads Customer Success Specialist(s) as assigned.
  • Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact.
  • Encourage revenue growth by inspiring clients to utilize ALTO’s expertise in other areas or other additional products and services.
  • Become the reliable point of contact for each client that is required to establish a strong business relationship.
  • Assure customer satisfaction through continuous client relationship to ensure delivery of ALTO’s high customer service standards to include frequent client office and store visits.
  • Must be able to prioritize and accomplish objectives in a timely manner.
  • Proven ability to work within a fast-paced, high-change environment.
  • Strong computer skills to include, but not limited to, Microsoft Word, Excel, and PowerPoint.
  • Excellent presentation and communication skills.
  • Valid Driver License or the ability to utilize an alternative method of transportation when needed to perform job-related essential functions.
  • Job requires being able to spend the majority of the workday standing/on your feet.
  • Field-based position in the market.

ALTO believes that success in this position will also require the following, aligned with ALTO’s cores values:

  • Passion to be part of a growing team.
  • High ethical standards.
  • Flexibility and adaptability to rapid change.
  • Tenacity and determination.
  • Ability to manage simultaneous projects, as well as effectively delegate work.
  • Strong business acumen.
  • Self-motivated and proactive personality.

All roles at ALTO US include the following benefits package to ensure all employees are set up for success, both at work, and in their lives:

  • 100% coverage for Employee’s Medical, Dental, and Vision
  • Retirement Savings – 401K plus employer matching
  • Short and Long Term Disability
  • Life Insurance
  • Generous vacation and holidays
  • Mobile phone reimbursement plan
  • Mileage reimbursement per IRS guidelines
  • Innovative work environment in a multi-national company
  • Company reimbursed continuing education and Bar dues

The employer is an “equal opportunity employer.” The employer will not discriminate and will take “affirmative action” measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex.